我们将以下行为视为“已使用”:
- 已观看视频课程;
- 已下载电子书(eBook);
- 使用过 AI 中文老师功能;
- 提交或接收过语音留言;
- 参与过线上口语俱乐部相关互动或功能。
一旦发生上述任一行为,即视为账户已被使用。此标准适用于所有退款条款的判断依据。
Your learning account is considered used if any of the following actions have been taken:
- Accessed video lessons
- Downloaded eBooks
- Used the AI Chinese Teacher feature
- Sent or received voice messages
- Participated in online speaking club sessions or related features
Once any of these actions have occurred, the account is considered "used." This applies across all refund policy conditions.
如在 24 小时内重复购买同一会员计划,请在 7 个工作日内联系 danliao@free-to-learn-chinese.com 申请退款。
“重复”是指同一账户、同一邮箱、购买相同的会员方案。
If you accidentally purchase the same membership plan within 24 hours, please contact us within 7 working days at danliao@free-to-learn-chinese.com for a refund. "Duplicate" means the same plan purchased by the same account and email.
如因设备设置、网络问题或误操作等原因导致付款,但您的学习账户已被使用(如登录、观看课程或下载资料),我们将无法为您办理退款。
如账户尚未使用,您可提交申请,我们将尽快为您处理退款。
If the payment was made due to device issues, network errors, or accidental clicks, and your learning account has already been used, we regret that we are unable to issue a refund. If the account remains unused, you may request a refund, and we will process it promptly.
若您因个人原因(如临时计划变动)希望取消购买,但学习账户已被使用,我们将无法为您办理退款。
如账户尚未使用,且申请在付款后不久提交,我们将尽快为您处理退款。
If you wish to cancel your purchase for personal reasons (such as a change in schedule), but your account has already been used, we are unfortunately unable to offer a refund. If the account remains unused and your request is submitted shortly after payment, we will be happy to assist you with a prompt refund.
通过促销活动或限时优惠购买的会员计划,不予退款。
No refunds are provided for plans purchased through promotional or limited-time offers.
如果您购买的是年付或半年付会员,并在 购买后 7 天内 希望更改为月付会员,我们可以为您修改账户类型。
我们将从您已支付的金额中扣除一个月会员费用,并退还剩余部分。
超过 7 天后将不再受理此类调整申请。
If you purchased an annual or semi-annual membership and wish to switch to a monthly plan within 7 days of purchase, we can help adjust your account. One month's fee will be deducted from your original payment, and the remaining amount will be refunded. After 7 days, such adjustment requests will no longer be accepted.
如果您已是会员,但忘记取消循环扣款而产生了最近一次的自动续费,我们将全额退款该笔费用。
If you are already a member and forgot to cancel your recurring payment, we will fully refund your most recent charge.
购买前请确认所选课程符合您的需求。如有任何疑问,请发送邮件至:
DanLiao@free-to-learn-chinese.com
Before purchasing, please ensure the course meets your learning needs. For any questions, feel free to contact us at:
DanLiao@free-to-learn-chinese.com
尊敬的客户:
请仔细了解我们的退款政策:
重复购买:24小时内重复购买相同会员计划者,请在发现后7个工作日内联系客服(danliao@free-to-learn-chinese.com)办理退款。此处的“重复”指24小时内,同一账户、邮箱购买相同计划。取消后的费用不退。
电脑操作问题:因个人电脑操作导致的购买错误,恕不退款。购买前,请核对信息并确保系统网络正常。
改变主意:购买后因个人原因取消,恕不退款。
特价优惠参与者:参与特价优惠的购买,不予退款。
购买前,请确保了解以上政策并确认所选课程符合需求。有疑问请联系客服。danliao@free-to-learn-chinese.com
Dear Customer,
Please note our refund policy:
Duplicate Purchase: For accidental duplicate purchases within 24 hours, contact us at danliao@free-to-learn-chinese.com within 7 working days for a refund.
Technical Errors: No refunds are issued for errors on the user’s end. Please check your information and system settings before purchase.
Change of Mind: Refunds aren’t provided for change-of-mind cases post-purchase.
Promotional Purchases: No refunds for promotional or sales event purchases.
Ensure your selected product meets your needs prior to purchasing. For questions, contact our customer service.
danliao@free-to-learn-chinese.com
© Copyright 2023 Free To Learn Chinese 每日中文课