积极倾听的策略 | Strategies for Active Listening 理解冲突，不止是沟通的问题Understanding Conflict Beyond Communication 一、我们为什么要谈“倾听”？1. Why Talk About Listening? 我们常听到“积极倾听很重要”，但现实中，很多冲突根本不是“听没听清”的问题。 “Active listening is important”—we hear this all the time. But in many real-life situations, the problem isn’t just about not hearing clearly. 有时我们明明听到了对方说什么，却依然产生冲突。这是因为问题的根源往往更复杂：角色预设不同、价值观冲突、结构混乱，或者只是信息传递失败。 Sometimes, even when we *do* hear what others are saying, conflict still arises—because the root lies…...